We were selling 3 Apple iPhone 5's for the holiday season - at least we thought we could sell them before the holidays. We began listing them in the first week of December. For 3 iPhones, we had to make 11 different listings to sell them all. Thankfully 2 of them sold before the holidays, the other finally sold last week, January 13. Of those 11 listings, 3 resulted in successful sales and 7 listings ended with the highest bidder failing to pay. Each of these 7 times the bidder had a feedback rating of 3 or lower. We gave the winner 3 days to pay (although none of them ever did) and then relisted the items. Thankfully all the final value fees were refunded by eBay but other listing fees, such as insertion and scheduling fees, are non-refundable.
A simple solution to the problem above would be to block out bidders with zero feedback. Well you can put that policy in your listings if you please but chances are none of the zero feedback bidders will follow those instructions. So now you have to go through your bids and manually cancel each and every bid, and block the bidder, you feel is most likely not going to pay. eBay only allows sellers to block bids coming from buyers with negative feedback ratings. No seller can automatically block bids from any buyers with 0 or more feedback ratings.
Notice we had 3 successful listings and 7 non-paying listings. What happened to the 11th? Well we had 2 identical white iPhone 5's that we listed simultaneously. eBay felt that we had listed one of those iPhones by mistake and took down one of our listings without our permission. This is understandable, to an extent, except when they tried to charge our account $28.50 for an "Ending Auction-style Listings Early Fee" based on the value the phone had been bid up to. So eBay took down our listing without our permission, by their own mistake, and then proceeded to charge us a fee for it! This was followed by over an hour of waiting time for a customer service representative who tried to argue this policy explaining that it was a valid charge. In the end it was refunded but apparently the charge was valid - we cannot understand how they justify this.
eBay simply is not what it used to be. When we first started selling it was a pleasure to do business in their marketplace. When buyers purchased items, they followed through with payments. It was a level playing field for buyers and sellers alike, it is far from that today. However, arguably the biggest change is the increase in fees since then. eBay fees will dilute your profits to the point that you might find yourself losing money soon! Now is the time to invest in an alternative marketplace. Our solution to this is your own eCommerce storefront. You own storefront is guaranteed to remove 99% of the hassles you encounter on eBay and save you a ton of money on fees. Pleasant transactions, less stress, and more money - what are you waiting for? Check out our recommended eCommerce solution, 3DCart, today!